Shipping & Payment

Payment Methods

We offer several payment options when you place your order online you can choose from:

Credit Card - We accept payment by Mastercard and VISA

Bank payment - After you have placed your order you will receive a confirmation email with the account name and number for you to transfer the money into. Once we have received your payment your order will be processed.

Laybuy - If you'd like the option of paying off your order please use the payment option "Laybuy". This will be handled by the company laybuy.com/nz and will need to meet their terms and conditions.

All prices are in NZ dollars.

Help and FAQS
If you require any help please email us at info@bambooonthequay.co.nz
How do I know my order has gone through when paying by credit card?

When you process your order in the checkout, the page will notify you if you payment has been accepted or denied. You will then receive a confirmation email from Bamboo on the Quay telling you that your order is now complete.

How will I know you have received my bank account payment?

Please be aware that it can take up to 3 working days for your bank payment to clear and be allocated to your order. You will then receive a confirmation email once your payment has been received telling you that your order is now complete.

When will my order be despatched?
If you chose the pick up option, you will be given the date of pick up via email. 

If you chose to have your order shipped, we aim to have your order in the post as soon as we can. Please allow 5 working days. Once it is shipped you will receive an email to say it has been shipped, it will also have your tracking number if there is one.

Public Holiday periods please allow a few extra working days to receive your delivery. During the Christmas period please expect the courier delivery to take a little longer then usual.

Delivery

Bamboo on the Quay delivers across New Zealand via Aramex.

We do not deliver to PO BOX addresses.

Shipping Charges

We can deliver to any mainland New Zealand physical address. (sorry this excludes Chatham Islands & Stewart Island - please contact us for freight options) 

Cost will depend on items being shipped. The shipping cost will calculated for you on checkout.

Overseas Orders
We do not ship to overseas addresses
Returns
Should your order not be suitable, we will happily provide an exchange subject to the following conditions;

- Returned goods be accompanied with receipt
- The goods returned within 7 days of delivery
- The goods need to be in the original condition as purchased
  
Exchanges to be at the expense of the customer if exchanged via post or courier. 

If goods are faulty we will meet our obligations under the Consumer Guarantees Act but proof of purchase is required. Faulty goods must be returned to us as soon as possible. Freight charges will not be borne by you if you are located within New Zealand (North & South Island). If you are located outside New Zealand (North & South Island) and you wish to return faulty goods to us (for repair or otherwise), then, to the fullest extent permitted by law, you will be responsible for the freight and handling charges associated with: (a) returning the goods to us; and (b) delivering any repaired or replacement goods back to you. We will advise you of the freight and handling costs associated with returning repaired or replacement goods to us in such circumstances and the repaired or replacement goods will not be sent to you until you have confirmed that you will pay the freight and handling costs.

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Bamboo on the Quay
Bamboo on the Quay is a locally owned small business in Whanganui which offers a wide range of affordable locally produced and imported giftware, caneware, homewares, art, handbags, jewellery & accessories, and much more.
Our website offers a small range of our favourite products.

Customer Services

Call Us: 06 345 7047

Mon-Fri: 10:00 am – 4:00 pm
Sat: 9:30 am – 2:30 pm
Sun: 11:00 am – 2:00 pm

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